Refund policy

Refund Policy

Order Cancellations
If you need to cancel your purchase, we allow cancellations within 30 minutes of placing the order. As order processing happens quickly, please contact us immediately at hello@zalunas.com if you wish to cancel within the specified time frame.


60-Day Money-Back Guarantee

We stand behind every product we sell. If you're not completely satisfied, simply contact us within 60 days of receiving your order and we'll make it right — no hassle, no hard feelings.

Try it, use it, and if it's not for you, we've got you covered. Your satisfaction is our priority and we're always here to help.

For items that qualify for a 60-day money-back guarantee, initiate your return within 60 calendar days of delivery. To start the return process, contact our customer support team at hello@zalunas.com to confirm the return address. Return shipping costs are the responsibility of the customer. Items sent back without first requesting a return will not be accepted.

Please keep the email receipt as your proof of purchase. Refunds will be issued back to your original payment method.

Items bought with a gift card or store credit are not returnable, and gift cards or store credit issued by Zalunas cannot be exchanged or refunded. Be aware that all shipping charges and governmental taxes are non-refundable.

In cases of miscommunication or other issues, the Terms & Conditions of our Returns Policy take precedence.

If you have questions about our Returns Policy, please reach out directly at Hello@zalunas.com, and our customer support specialists will assist you within 1 business day.


Product Damaged or Defective

We take great care in packaging and shipping your orders via trusted partners. However, in the rare event that you receive a damaged or defective product, we guarantee an immediate replacement or a full refund.

To qualify for a free reshipment or refund for a damaged or defective product, please contact us at Hello@zalunas.com within 14 days of receiving your order. Provide a clear explanation of the issue and include photos or videos that clearly show the damage.

We require visual proof of the damage to ensure eligibility for a free reshipment of a claimed defective or damaged product.

Once our team confirms the damage, we will proceed with the option that best suits your needs.

We apologize for any inconvenience and appreciate your understanding. If you have questions or concerns regarding our policy or any other product, don't hesitate to contact us at Hello@zalunas.com. Our dedicated team will assist you within 1 business day.

Thank you for choosing Zalunas. We value your support and look forward to providing you with exceptional products and service.