Shipping policy
SHIPPING POLICY
Order Fulfillment:
We typically take 1-3 business days to process and dispatch your order after it is placed. We are committed to fast delivery and work hard to ensure minimal delays.
Estimated Delivery Time:
After dispatch, estimated delivery times are typically 7 business days, depending on the destination country or region. Please note that these are estimates and actual delivery times may be affected by factors such as customs and local holidays. Shipping times exclude clearance/customs delays. If you have purchased Shipping Protection we will reship free of charge if items are lost or stolen. We use your local post office for last mile delivery, ie. Royal Mail for UK.
Tracking Your Order:
We will send a confirmation email with a tracking ID and link to keep you informed about your package's progress. Use the tracking ID or click the link to easily monitor its journey. Our customer support team is ready to assist if you have any questions regarding your order status.
We will send a confirmation email with a tracking ID and link to keep you informed about your package's progress. Use the tracking ID or click the link to easily monitor its journey. Our customer support team is ready to assist if you have any questions regarding your order status.
Incorrect Shipping Address:
Please verify your shipping address carefully during checkout. We process orders quickly, so there is only a brief chance to make changes. If you provide an incorrect address, contact us immediately at hello@zalunas.com. We will work to correct the situation as best we can.
Please verify your shipping address carefully during checkout. We process orders quickly, so there is only a brief chance to make changes. If you provide an incorrect address, contact us immediately at hello@zalunas.com. We will work to correct the situation as best we can.
Lost/Stolen Packages:
Zalunas takes the utmost care for protected and safe delivery but is not liable for lost or stolen packages. If tracking shows delivery but you haven't received your package, please report the issue to the shipping carrier directly using the contact info on our Tracking Page. Contact our team at hello@zalunas.com for further guidance.
Zalunas takes the utmost care for protected and safe delivery but is not liable for lost or stolen packages. If tracking shows delivery but you haven't received your package, please report the issue to the shipping carrier directly using the contact info on our Tracking Page. Contact our team at hello@zalunas.com for further guidance.